To simply say "thank you" is a tremendous understatement for the competent installation of our new thermostat, the air conditioning unit and the attention to the tiniest details. You were just so professional and courteous as you worked to make our home so comfortable. Ahh! Grateful appreciation to one and all - Ted, Troy, Craig and the young man who came just yesterday to replace the air filter and reinstall the UV light.
Venice, Florida April 28, 2013
They did an exceptional job with the installation of our new Trane air conditioning and heating system. On 7 February 2013, my husband and I had a new Trane Hyperion air handler and heat pump installed with an APCO in duct purification system. Randy came to our house, answered our questions, and when we were uncertain about what we needed he helped us make our decision by giving us all the options and by providing us with detailed explanations. When he did not know the answers he consulted directly with Trane. D & W installers did an excellent job installing our system. They were on time, worked very hard, explained what they were doing and left things clean and orderly before they left. I would highly recommend D & W to anyone that is in need of a new system or who is in need of having an existing unit serviced.
Sarasota, Florida February 13, 2013
Thank you for the great job. I will look forward to having your company as my regular service company! The two young men who did the job are a credit to your company.
Venice, Florida December 6, 2012
Just a short note, but a Big Thanks to your company & Randy for the outstanding & quick service to our A/C at 210 Carraige House Lane in Nokomis, FL. My wife and I are up north for the summer & Randy made several calls to us letting us know what the problem was & what he was doing to correct the problem. This is the type of service that keeps people coming back again. Thanks to Randy! He is an outstanding employee & I am sure you know that. We just wanted to let you know that we appreciate the great service!!!
Lloyd & Pam Haswell
Nokomis, Florida May, 2012
All were polite and hard working. After the work was done properly the owner personally came to my house to make sure everything was done properly and to my expectations. I will be using them again in the future when I need more work done.
Sarasota, Florida November 17, 2011
the tenant was complaining about the a/c freezing. The technician came on time and explained the possible problems. An estimate was provided and I accepted. After about 30 minutes, the a/c was running perfectly again. I am happy with their service and will be using them again in the future.
Bradenton, FL August 8, 2011
First emergency call to Venice Florida was in 2006 for a flooded unit in attic with lots of wet insulation and ductwork. They came, cleaned up, installed a new ground-level heat pump and air returns in the garage including duct work and custom allergy unit. Price was excellent. Teamwork was obvious. They reminded me about federal rebate for installing EnergyStar unit. During second emergency in july 2011 with Alzheimer's father in residence and a.c out at midnight, I called and got a live person - the same person who came at dawn Sunday morning to do the repair. It was an unusual problem, but he had the parts. ON the spot, he gave me the service contract discounts in exchange for me buying it. ON third visit in August 2011, both father and son came to figure out ongoing problem with expensive allergy unit. After one call by the owners, I had a free replacement part+warranty period and no charge for the labor even though they saw additional things that needed to be done and did them. Last, several times over the years, I have called with questions and always gotten answers - including e-mails of parts of manuals with information highlighted.
Venice, Florida July 15, 2011
After getting several estimates, I chose D & W. They had me up and running by Saturday. They were prompt, Professional and had the best price. Can not ask for more than that.I recommend them highly.
C S Whitney
Sarasota, Florida June 16, 2011
They responded quickly and after i accepted the bid, they replaced the entire unit, ducts, and put in 3 new returns, replumbed the coolant lines and redid the plenums. It took only 2 days. Price was reasonable considering the amount of work they had to do. I would certainly recommend them to my friends and hire them again in the future.
Sarasota, Florida March 14, 2011
they came on the day they said it would be done and everything past inspection.
North Port, Florida October 7, 2010
Thank you for your response to our house when our downstairs unit went out. I just wanted to say that your company was very easy to work with and your employees that came out to fix my unit were hard working and courteous. I couldn't have asked for a better company to do business with. Thank you again.
Trinity, Florida October 6, 2010
I chose D & W from the phone book because they were family owned and operated. They came out almost immediately after my call. Tim, my serviceman, was very pleasant, polite and thorough in giving me a quote. They were able to come put the next day to replace my unit. In the meantime, Doug, brought a portable a/c unit to my house which kept my bedroom very cool. I was extremely grateful since it was the middle of the summer and very hot outside. He really went above and beyond to keep me comfortable until they could complete the job. When the crew came to replace my a.c they were very pleasant and polite. They did a great job cleaning the entire jobsite when they finished. I would definately recommend them to my friends and i will be sure to call them in the future for all my a.c and heating problems!
Sarasota, Florida August 13, 2010
Thanks D&W for coming out on such short notice and for fixing my a/c in timely and cost efficient manner. Technician was very thorough and informative. Excellent service by all employees that I had contact with!!!
Sarasota, FL July 7, 2010
Thank you very much for everything. Your crew was very personable and helpful when i had any questions. I will be sure to recommend you to anyone looking for a fair and honest A/C company.
Venice, Florida April 24,2010
I was told about D & W A/C through a friend of mine that lives in my neighborhood. I called that morning when my a/c was not working and they showed up before noon and had it working for me. They were very informative and easy to work with. Thank you
Palm Harbor, FL January 6, 2010
Thank you for taking care of my ac/heat pump problem so expeditiously. Your guys were hardworking and professional in trying to determine what was wrong with my unit. I do appreciate the promptness with which a new part was ordered and delivered. The caliber of your personnel, both office and field, it speaks well for you and your company.
June 5, 2009
Thank you, thank you, thank you!! If you ever need a reference I'd be happy to give one!
May 8, 2007