Had an issue with our heater, called in the problem in the morning and had service in the mid-afternoon. The problem (thermostat programmed incorrectly) was corrected without additional parts or service.
Had an issue with our heater, called in the problem in the morning and had service in the mid-afternoon. The problem (thermostat programmed incorrectly) was corrected without additional parts or service. Dallas was very friendly, pleasant and honest. We will use D&W in the future, highly recommend this business to everyone.
What a difference integrity and honesty makes! We want to thank Dallas for arranging his schedule to accommodate. Excellent customer service! T. O'Neill
Speaking on behalf of my mom, we want to commend Dallas and his company for going above and beyond to assist mom in making a major, financial decision of replacing an AC unit, less intimidating. Unfortunately, she had signed an agreement with a competitor under duress and pressure. After receiving professional advice, she canceled the appointment, contacted D & W and scheduled for a quote. There is a huge variation in the quality of Trane products verses other unsuperior products. What a difference integrity and honesty makes! We want to thank Dallas for arranging his schedule to accommodate. Excellent customer service! T. O'Neill
- Theo W.
Brad and the rest of the team were extraordinary, very proffesional, informative, and polite. had no problems with instulation and follow up was complete. I would only use them for any heating or air conditioning if needed! These are the best i have ever used in my 66 years. Very highly recommend them for all your needs. the pros pro
- Roger O.
Can't Express Enough Positives About Dealing with This Company!
I just had D & W Heating and Air upgrade my entire HVAC system. The installers (Will & John) were prompt, courteous and professional with the entire installation. They went out of there way to make sure I as the home owner was happy with all the decisions surrounding the installation from where to install the thermostat to dealing with an unforeseen issue concerning the outside service disconnect which was promptly dealt with by calling in a licensed Electrician. Can't express enough positives about dealing with this company!
Ted Morningstar Was Particularly Effective in Shifting Gears from the Sales to the Technical/Installation Part of the Process.
I would like to applaud your company for what I know from experience is a very difficult thing to do - Namely to instill a culture in an organization that walks the talk of customer service and quality control. I recently purchased a TRANE Central AC system. D & W met or exceeded my expectations - From start to finish I had dealings with a total of 5 of your staff. Each understood that you never get a second chance to make a good first impression. Each in their own role (sales/ technical support/administrative support and installation) had the opportunity to contribute to or detract from customer satisfaction and a successful outcome. If any one of those 5 staff failed to do so, then the efforts of the others would have been discredited, as customers often remember the negative rather than the positive interactions. In short, your training and corporate culture of truly valuing your customers stood the test and then some. Your sales and delivery system was a TEAM EFFORT!! Each of that team of 5 also understood that there is no such thing as a stupid question and a timely and genuine response adds to your customers' level of confidence in dealing with your company. Ted Morningstar was particularly effective in shifting gears from the sales to the technical/installation part of the process. Two things became readily apparent from our dealings with Ted - This wasn't his first rodeo and he wasn't doing this for the experience. He was very patient is explaining the product and taking the time to learn and communicate the details to the staff (Johnny and Will) who did a very capable job of the install. My comments are sincere and I make them as a retired Senior Manager of a Dept of 50 staff, with an MBA in Organizational Behavior. And so I tip my hat to your TEAM, as they all had a role in getting this sale and installation to the Finish Line. Ownership and the the staff of D & W should know that the efforts they make, day in and day out, are what makes the difference between a successful company and one that is just going through the motions to get to pay day.
- James T.
Brad Was Fantastic!
Couldn't be happier with this company. Brad was fantastic! He was very informative, polite and let us know all of our options for repair. Thank you!
- Erin B.
This Is the Most Ethical Company I Have Ever Done Business With.
This is the most ethical company I have ever done business with. When I called them about a leaking problem from an ac unit they had recently installed they sent a technician out immediately who spent several hours doing a makeshift repair using glue instead of replacing the pan as he was supposed to.I didn't know he had done this since I don't watch technicians the whole time while they are working in my home.I was completely surprised when I got a call from the owner of D&W the next morning asking me about the repair and repairman. He then informed me that the technician had not installed a new plan as he was supposed to and he knew this because he had checked the van this new hire had used and found the new pan still in the van. He told me he would be sending out the 2 great technicians who had done the original install to replace the pan and remedy this problem.This was done within a few days as he had promised.I'm guessing there are very few companies that would have done this but would have instead hoped that the glue would have held up until the warranty period expired.Amazingly honest. You don't need to know anything else about this company in order to hire them with complete confidence that their follow up service is as good as their install work. P. S. the dishonest worker was fired.
- Trent S.
They were honest and forthcoming and if I ever have need for that type of related service again, I will not hesitate to call them.
I called them because the technician for Florida Power and Light blew the capacitor on the 5 year old AC unit when he changed the smart meter to an analog meter.The tenant in the home immediately noticed the AC was not working and this company responded promptly.They identified the problem and fixed it without any extensive charges.They were honest and forthcoming and if I ever have need for that type of related service again, I will not hesitate to call them.
- Natalie L.
Very Polite, Clean & Detail Oriented
D & W Heating and Air Conditioning just installed a brand new system at my house. What an awesome company. The installers were very polite, clean, detailed oriented and the system is working perfectly. I don't know what else you could ask for in any company. I highly recommend them to anybody who needs air conditioning repair or installation.
- Adam D.
A Terrific Family Owned Company, Rated Very High on Angie's List.
A terrific family owned company, rated very high on Angie's List. We were extremely satisfied with our service call today. Steve, the service guy, did a fantastic, thorough job in explaining everything he did, was very professional, and didn't mind that we watched the whole time asking questions. Price was very reasonable for an AC tuneup (special on Angie's List) and we would definitely call this company again and specifically ask for Steve.